Queue Management

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Benefits of Qudini

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Increase Retention

Qudini offers an exceptional customer service experience creating loyalty and repeat business to drive success.It's unique interactive customer engagement will directly impact customer retention in your retail stores.

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Improve Service

Qudini's Specialization in Customer Wait Management leads to a better customer experience and forges a seamless customer journey.As an applied science, Qudini essentially bridges the gap between the virtual world of technology and physical world of retail, while respecting the customer' time.

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Data Collation

With Qudini, we gather data on your customer' interaction in your store from walk-in to completion of the sale.The correlated dtta collected by the Customer Experience management system, endorses sound decision making and operational planning for the future.

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 up_icon Profit & down_iconCost 

Using the Queue Management data, empowers you to make more informed decisions to improve retail efficiency eg. Reducing queue and wait-time, matching staffing levels to customer demand, encourage in-store customer spend, increasing profitability.

How Qudini works

Request Services

A service is requested, either online, by phone, via a self-service kiosk or staff device within the store or venue.

Receive information on new services

Service information is received by SMS, email, digital signage displays, printed tickets or pager.

Be managed through your services

Staff use Qudini to oversee the customer journey using any device.

Personalized Communications

Personalized follow up messages are received during and after the visit.